FAQ
Welcome to the Inditrend FAQ section! Below, we've compiled answers to the most commonly asked questions to help you have a smooth shopping experience with us. If you have any other inquiries, feel free to reach out to our support team at Sonisoninitesh6375@gmail.com.
1. What products do you sell?
At Inditrend, we offer a wide range of products including fashion, beauty, home decor, electronics, and lifestyle essentials. Our goal is to bring you the latest trends and high-quality items that suit your style and needs.
2. How do I place an order?
Placing an order is simple:
- Browse through our categories and select the products you want.
- Add items to your cart and proceed to checkout.
- Enter your shipping and payment details to complete your order.
- You will receive an order confirmation email once your purchase is successful.
3. Do you offer international shipping?
Currently, we offer shipping within India only. We are working to expand our shipping services, and we’ll update you as soon as international shipping becomes available.
4. How long will it take to receive my order?
After your order is processed, you can expect your items to arrive within 5-7 business days. Delivery times may vary depending on your location. You will receive tracking information once your order ships.
5. Do you offer free shipping?
Yes! We offer free shipping on orders over ₹500 (or your applicable currency) within India. For orders under ₹500, a shipping fee will be applied at checkout.
6. Can I change or cancel my order after placing it?
Once your order has been processed, we are unable to make changes or cancel it. However, if you have made an error, please contact us immediately at Sonisoninitesh6375@gmail.com, and we’ll do our best to assist you before it’s shipped.
7. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
8. What should I do if my order is damaged or I received the wrong item?
We’re sorry to hear if something went wrong! Please contact our customer support team immediately at Sonisoninitesh6375@gmail.com, and we’ll resolve the issue as quickly as possible. We offer returns and exchanges for damaged or incorrect items.
9. Can I return or exchange my items?
Yes, we accept returns and exchanges within 14 days of delivery, as long as the product is unused and in its original packaging. Please refer to our Return & Exchange Policy for detailed instructions.
10. How can I contact customer support?
If you have any questions or concerns, feel free to reach out to our customer support team at Sonisoninitesh6375@gmail.com. We’re here to assist you and ensure you have the best shopping experience possible.
We hope these FAQs help! If you have any additional questions, don’t hesitate to contact us. We’re here to help!